Refund and Return Policy

TenerifeSouthGuide.com is a middle man between service provider offers on the Island of Tenerife, like excursions, accommodation and other irrevocable goods.

The tickets and deposits purchased are Not refundable. There are no cancellations of online orders that have been ordered successfully.

However, there are cases when the refund can be issued:

1) non-delivery of tickets:

Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance.

Claims for non-delivery must be submitted to ourSupport department in writing within 7 days from the order placing date. Otherwise the product (tickets, deposits etc) will be considered received and downloaded;

2) download and unzipping issues:

It may happen so that you are having problems while downloading the ticket or invoice. Claims regarding such issues must be submitted to our Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;

3) major defects:

Although all the offers are thoroughly tested before sales, unexpected errors may occur. Such issues must be submitted for our Support Team’s approval. We keep the right to rectify the error within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;

4) product/offer not-as-described:

such issues should be reported to our Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Fraudulent Credit Card Charges or Fraudulent Claims

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All requests to negate charges are investigated by our legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

TenerifeSouthGuide.com reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on TenerifeSouthGuide.com’s WebSite.

You agree to periodically review our Websites, including the current version of our Refund Policy. Our refund policy is made available on our WebSite. It is your obligation to review our refund policy for any such revisions.

Have a question or comment?

To ask a question, please use the ” Ask a Question ” button. New window will open the contact support page. Just fill in the form and press ” Send Message”. For answers to some common questions visit our FAQs.